Terms & Conditions

Last updated: July 15, 2026

1. Service Provider

SC Speedbos S.R.L., CUI RO24407347
Str. Dobrogeanu Gherea nr. 61, Târgu Mureș, postal code 540353, Mureș County, Romania
Email: Arcchalet@gmail.com · Phone: +40 731 575 060

The provider operates Arc Chalet Transylvania — Sky View and Family Lodge, located in Borzont, Str. Putna, Harghita County, Romania.

2. Booking Process

A booking request sent through the website form or via WhatsApp does not constitute a confirmation. The booking becomes final only upon explicit confirmation by the owner.

The minimum stay is 2 nights.

3. Prices and Payment

Sky View / Family Lodge: 2,000 lei/night (Mon–Thu) · 2,500 lei/night (Fri–Sun)
Both villas (entire property): 4,000 lei/night (Mon–Thu) · 5,000 lei/night (Fri–Sun)
Payment is made in full, no later than the day of arrival, by bank transfer or cash, in RON or EUR
The website does not process online payments

4. Security Deposit

A security deposit of 2,500 RON is held upon arrival, refunded at departure if no damage has occurred. If damage is discovered after guests depart, without prior notice, Arc Chalet Transylvania reserves the right to recover the cost of the damage by charging the card provided as a deposit or by withholding the cash deposit.

5. Check-in / Check-out

Check-in: 3:00 PM (earlier check-in is possible only if cleaning has been completed) · Check-out: 11:00 AM.

6. Cancellation Policy

Bookings may be cancelled with a minimum of 14 days' notice before the check-in date.

⚠️ To be confirmed with the client: the internal policy specifies the 14-day notice period, but does not detail what happens to the amount paid in the event of a cancellation (full refund, partial, or not applicable — since payment is made in full only on arrival, with no advance held beforehand). We recommend clarifying this directly with each guest, by phone or WhatsApp, at the time of the request.

7. Cancellation by the Provider

Arc Chalet Transylvania reserves the right to cancel a confirmed booking if it is no longer able to provide accommodation services for reasons beyond its control: inability to supply electricity, lack of external water supply, or damage to/destruction of the property's assets.

8. House Rules

The complete rules, mandatory for all guests:

Check-in and check-out — 3:00 PM / 11:00 AM. Earlier check-in only if cleaning has been completed.

Smoking — prohibited inside the villa, the gazebo, and the pool area (including IQOS, vapes, hookah).

Campfires — strictly prohibited. The gazebo has its own electric hob.

Parties and events — not allowed.

Cancellation — minimum 14 days before check-in.

Pets — not allowed.

Open flames indoors — strictly prohibited (candles, fireworks, incense sticks).

Capacity — 8 adults + 3 children per villa, no exceptions.

SPA & Pool area — swimwear and flip-flops required, shower before entering the pool, no glass, children must be supervised, jumping into the water strictly prohibited. Same rules apply to the jacuzzi, plus covering it with the lid after use.

Kitchen — the one in the villa is for light preparations only (no frying); the one in the gazebo is fully equipped for intensive cooking.

Music — external speakers not allowed; the villa's own speaker may be used, at moderate volume.

Tidiness and belongings — the villa must be left tidy; damaged or missing items will be charged from the deposit.

Cancellation for objective reasons — the provider may cancel for reasons beyond its control (electricity, water, damage to the property's assets).

Video surveillance — video monitoring on the exterior of the buildings, in accordance with GDPR legislation (details in the Privacy Policy).

Non-compliance with these rules — will result in the relevant authorities being notified and immediate cancellation of the stay, without refund of amounts paid.

9. Invoicing

Invoices are issued upon request.

10. Force Majeure

In the event of force majeure (unforeseeable, insurmountable events beyond the control of the parties), amounts paid will be refunded in full.

11. Disputes

This document is governed by Romanian law. Any dispute will be resolved amicably; in the absence of an agreement, disputes are subject to the competent courts at the provider's registered office (Mureș County, Romania). Consumers may also contact ANPC (the Romanian National Authority for Consumer Protection) or the European ODR platform (ec.europa.eu/consumers/odr).

Arc Chalet Transylvania — Footer (EN)